Office Hours
Monday to Friday
10:00 AM to 6:00 PM Eastern Time
Most inquiries receive a response within one business day.
Ontario • Scheduled Appointments • Program Support
Contact Home Ahead
Reach Home Ahead for program inquiries, participant assistance, scheduled appointments, media inquiries, and case-management discussions.
Home Ahead serves homeowners, renters, and aspiring homeowners across Ontario through housing-support programs, educational initiatives, assessments, and housing stability solutions.
Individuals seeking information regarding a program, eligibility, documentation requirements, next steps, or general assistance may contact Home Ahead using the methods below.
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Program Support & Participant Assistance
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Media & Press Inquiries
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General Inquiries
Service Area
Home Ahead currently serves individuals and families throughout Ontario.
Future planned support locations include Windsor, London, Richmond Hill, Pickering, Barrie, and St. Catharines.
In-Person Meetings
Visits are by appointment only. These support offices are used for scheduled in-person meetings, consultations, case-management discussions, and program-related appointments.
Ottawa Office
1338 Wellington Street West, Unit 10
Ottawa, Ontario K1Y 3B7
Mississauga Office
28 Village Centre Place, Unit 101
Mississauga, Ontario L4Z 1V9
Program Inquiries
Home Ahead currently provides information, assessments, educational resources, and program-related support regarding the following programs.
Mortgage Relief Program
Mortgage Custody Program
Rent Relief Program
First Condo Program
Program availability, eligibility, support, funding, participation, and outcomes remain subject to review, documentation, program requirements, and individual circumstances.
Before Sending Documents
For privacy and security reasons, please do not send sensitive personal or financial documents unless specifically requested by a Program Advisor, Case Manager, or authorized Home Ahead representative.
- Government-issued identification
- Banking information
- Credit reports
- Mortgage statements
- Income documents
- Property documents
- Other sensitive personal information
Complaints, Concerns & Escalations
Home Ahead is committed to treating all participants respectfully, fairly, and professionally.
Questions, concerns, complaints, or escalation requests may be directed to:
Concerns may also be submitted through any existing Home Ahead communication channel for review.
Contact Questions
Do I need an appointment before visiting?
Yes. All visits are by appointment only.
Can I walk into an office location?
No. Meetings are scheduled in advance to ensure the appropriate advisor, case manager, or program representative is available.
Can appointments be conducted virtually?
Yes. Depending on the situation, appointments may be conducted by telephone, video conference, or in person.
How quickly will someone respond?
Most inquiries receive a response within one business day.
Do I need to know which program applies before contacting Home Ahead?
No. Home Ahead can help explain available programs, eligibility considerations, and potential next steps based on the information provided.